Owner and employee was very helpful. My current vape was purchased in 2015 and they helped me to find an upgrade, walk me through how it works, and gave me a great discount. I've been going to this store since they opened and it's awesome with many upgrades. The Voopoo - Drag S Mod Pod is much better than what I previously had and it's easy to use. I give it 100% for the product and the service.